SHIPPING & RETURNS
The goods we sell on this website are new, tested and packaged by the manufacturer Golden Mask Metal Detectors Limited Bulgaria. The detectors are supplied with a warranty card specifically to that machine and include a serial number
Metal Detectors Online offer a two-year warranty for all the electronics within the detector and a one-year warranty for the battery charger and search coil.
The warranty does NOT cover any physical damage, caused by the user, no matter if by accident or unintentionally, that could be avoided by normal usage. We do not cover batteries. Please do not upgrade your batteries without contacting the office for advice first.
Should your detector have a problem, please do not try and open the unit yourself, such action will void the warranty. Warranty repairs will be made by the manufacturer or MDO. We now carry out minor repairs in our workshop for our own customers and customers of other European re-sellers.
In the case of a warranty claim, prior to taking any other action, please contact MDO by email detailing the problem. We will email you back within 24 hours with specific instructions. Please include your contact telephone details as a member of staff may wish to contact you personally to rectify the problem. Please do not rely on social media sites.
If MDO believe the machine has a genuine fault, you will be advised to make a short video showing the defect and then send it to us. You will then be asked to return the machine to the address below, once received the machine with go through a basic test for twenty-four hours, if this resolves the issue the machine will be returned, however, should the machine have a serious defect then it will be returned to GMMDL Bulgaria for repair or replacement. (sometimes due to stock shortage you may be offered an upgrade FOC)
If you are not totally happy with your purchase, we offer a full 100% refund. Returns are accepted if all the following conditions apply:
1. The goods are not the ones you ordered.
2. The goods are not used.
3. The goods must be in the original packaging with all parts included.
4. You must file for a return within 14 days after purchase.
As with faulty equipment, all return postage must be paid by the owner in the original packaging within 14 days from purchase date, in the same condition they were received. We will refund the amount paid (less our shipping costs and any PayPal fees) within 14 days. The return amount is generally paid back in the way it was originally paid.
Please contact MDO via email, (not social media) should you wish to return a product and let us know your reason.
When returning a detector please ensure you include your details, also to reduce postage just ship the detector.
Return Address :
Mr A C Strong
49 Rosedale Gardens