WARRANTY & RETURNS
The goods we sell on this website are new, tested and packaged by the manufacturer. The detectors are supplied with a warranty card specifically to that machine and include a serial number.
The warranty does NOT cover any physical damage, caused by the user, no matter if by accident or unintentionally, that could be avoided by normal usage.
Should your detector have a problem, please do not try and open the unit yourself, such action will void the warranty. Warranty repairs will be made by the manufacturer or their chosen agent.
In the case of a warranty claim, prior to taking any other action, please contact MDO by email detailing the problem. We will email you back within 24 hours with specific instructions. Please include your contact telephone details as a member of staff may wish to contact you personally to rectify the problem. Please do not rely on social media sites.
If MDO believe the machine has a genuine fault, you will be advised to make a short video showing the defect and then send it to us. You will then be asked to return the machine to the relevant repair centre.
Nothing in this returns policy affects your statutory rights. Your rights under this returns policy are in addition to your cancellation rights under the Consumer Protection (Distance selling) Regulations 2000.
If you are not totally happy with your purchase, we offer a full 100% refund. Returns are accepted if all the following conditions apply:
1. The goods are not the ones you ordered.
2. The goods are not used.
3. The goods must be in the original packaging with all parts included.
4. You must file for a return within 14 days after purchase.
As with faulty equipment, all return postage must be paid by the owner in the original packaging within 14 days from purchase date, in the same condition they were received. We will refund the amount paid (less our shipping costs and any PayPal fees) within 14 days. The return amount is generally paid back in the way it was originally paid.
Please contact MDO via email, (not social media) should you wish to return a product and let us know your reason.
When returning a detector please ensure you include your details.
Return Address :
Mr A C Strong
49 Rosedale Gardens